At Hopebow, we understand that plans can change, and we wish to accommodate your needs best. If you need to cancel your order, please review the following terms:
- Order Cancellation Window: Orders can only be canceled within 24 hours of placement. Please contact our customer support team at [customer support email/phone number] to initiate a cancellation.
- Cancellation After Shipment: If the order has already been dispatched from our warehouse, we regret that we cannot cancel it. However, you can return the item once it has been delivered, following our Refund Policy outlined below.
Refund Policy
We take pride in the quality of our 100% cotton, naturally dyed, and handwoven kidswear. However, we understand that there may be occasions when you need to return an item. Our refund policy is as follows:
- Return Window: You have 7 days from the date of delivery to return an item.
- Condition of Items: To be eligible for a refund, the item must be unused, with all original tags attached, and in the same condition that you received it. It must also be in the original packaging.
- Process for Returns: To initiate a return, please contact our customer support team at [customer support email/phone number] with your order number and details about the product you would like to return. We will provide you with instructions on how to send back the item.
- Refund Processing: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
- Shipping Costs for Returns: The customer is responsible for paying for their own shipping costs for returning the item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Exceptions / Non-Returnable Items: Certain types of items cannot be returned, such as perishable goods, personalized items, and personal care goods. Please contact us if you have questions or concerns about your specific item.
Damaged or Incorrect Items: If you receive a damaged or incorrect item, please contact us immediately at [customer support email/phone number], so we can evaluate the issue and make it right.
Final Sale Items: Please note that sale items and gift cards are considered final sale and are not eligible for returns or refunds.
For further assistance, please contact our customer support team. We are here to help ensure your satisfaction with every purchase from Hopebow.